Raise a concern

You do not need an account, a paid plan or Dotty to contact us.

Contact the team

Send a complaint using our contact form, or choose Contact the team in Dotty. You will receive a reference and private reply link. You can also email hello@tenderspot.co.uk. Explain what happened, the relevant page or date, and what you would like us to put right. Please do not send passwords, payment card details or unrelated confidential documents.

You can also write to ACE MEDIA LIMITED, Office A16 Arena Business Centre, 9 Nimrod Way, Ferndown, Dorset, BH21 7UH, United Kingdom.

Postal correspondence only. We do not offer walk-in support at our registered office or trading address.

Data protection complaints

We will acknowledge a data protection complaint within 30 days of receiving it, investigate it appropriately and explain the outcome. A request to access, correct or delete personal information is handled under the separate time limits for that right. We may ask for proportionate information to confirm your identity.

You can raise a concern with the Information Commissioner’s Office. Please give us the opportunity to address the issue first.

Follow your request

Save your private link to read replies and add information. Requests made while signed in also appear in Your support requests. The team can mark a request open, waiting for your reply or resolved. Replying to a resolved request reopens it. Email notifications and incoming email replies are not connected to the website inbox yet.